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Terms & Conditions

Terms & Conditions – Maple Detailing

 

By booking any service with Maple Detailing, you agree to the following terms and conditions.

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1. Bookings & Deposits

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  • All bookings require a non-refundable deposit to secure your appointment.

  • Bookings are not confirmed until the deposit has been received.

  • The remaining balance must be paid in full upon completion of the service unless agreed otherwise in writing.

 

2. Cancellations & Rescheduling

 

We operate on a strict scheduling system due to high demand.

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  • 48+ hours notice: Appointment can be rescheduled with no additional charge.

  • 24–48 hours notice: Deposit is retained, but one reschedule may be offered at our discretion.

  • Less than 24 hours notice: Full deposit is lost.

  • Same-day cancellations or no-shows: May be charged up to 100% of the booking value.

 

Maple Detailing reserves the right to refuse future bookings from repeat cancellations.

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3. Late Arrivals

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  • Clients arriving late may result in a reduced service time to avoid disruption to other bookings.

  • Significant delays may be treated as a cancellation and subject to fees.

 

4. Vehicle Condition

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  • All vehicles are subject to inspection upon arrival.

  • Heavily soiled vehicles (excess pet hair, mould, biohazards, etc.) may incur additional charges.

  • We reserve the right to refuse work if the condition poses health or safety risks.

 

5. Pricing

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  • All prices are starting prices and may vary depending on vehicle size, condition, and requirements.

  • Final pricing will be confirmed after inspection or based on accurate information provided at booking.

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6. Paintwork & Pre-Existing Damage

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  • While every care is taken, Maple Detailing is not responsible for:

    • Pre-existing scratches, swirl marks, or damage

    • Poor resprays or weak paintwork

    • Stone chips, dents, or lacquer failure

  • Paint correction and enhancement services improve appearance but do not guarantee complete defect removal.

 

7. Ceramic Coatings

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  • Ceramic coatings require proper aftercare to perform as intended.

  • Maple Detailing is not responsible for improper maintenance after application.

  • Curing times must be followed (typically 24–48 hours no water exposure unless stated otherwise).

 

8. Weather & External Factors

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  • For mobile services or outdoor work, appointments may be rescheduled due to unsuitable weather conditions.

  • This will be discussed and rearranged at the earliest convenience.

 

9. Personal Belongings

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  • Clients are responsible for removing all personal belongings prior to their appointment.

  • Maple Detailing is not liable for loss or damage to personal items left in the vehicle.

 

10. Payment Terms

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  • Payment is due immediately upon completion unless agreed otherwise.

  • We reserve the right to withhold release of the vehicle until full payment is received.

 

11. Satisfaction Policy

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  • Any concerns must be raised within 24 hours of service completion.

  • We will assess and, where appropriate, rectify any valid issues.

 

12. Liability

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  • Maple Detailing will not be held liable for:

    • Mechanical or electrical failures

    • Pre-existing conditions or hidden defects

    • Damage resulting from prior poor workmanship

 

13. Right to Refuse Service

 

We reserve the right to refuse or stop work at any time if:

  • Conditions are unsafe

  • The client is unreasonable or abusive

  • The vehicle condition was misrepresented

 

14. VIP Maintenance Plan

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  • VIP Maintenance is only available to qualifying vehicles (ceramic coating or Maple Refresh completed).

  • Missed maintenance appointments without notice may result in removal from the plan.

 

15. Agreement

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By booking with Maple Detailing, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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